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Privacy Policy
HBC Energy Services
Effective Date: 26/02/2025
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1. Introduction
HBC Energy Services ("we," "our," "us") is committed to protecting your privacy. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
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2. Collection of Personal Information
We collect personal information to provide our energy services efficiently. This may include:
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Name, address, email, and phone number
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Payment details and billing information
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Energy usage and account information
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Business and employment details (for corporate clients)
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Any other information necessary for our services
We collect personal information directly from you when you:
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Sign up for our services
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Contact us for inquiries or support
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Visit our website or use online services
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Participate in surveys or promotions
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3. Use of Personal Information
We use your personal information to:
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Provide and manage energy services
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Process payments and account management
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Respond to inquiries and customer support requests
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Improve our products and services
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Comply with legal obligations
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4. Disclosure of Personal Information
We may disclose personal information to:
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Service providers assisting with billing, IT support, and analytics
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Regulatory and legal authorities when required by law
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Third-party partners for marketing (with your consent)
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Entities involved in a business transaction (e.g., merger, acquisition)
We do not sell or rent your personal information to third parties.
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5. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:
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Secure databases and encryption
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Access controls and authentication
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Regular security assessments
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6. Access and Correction
You have the right to access and correct your personal information. If you would like to request access or correction, please contact us at 02 4932 4879.
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7. Cookies and Website Tracking
Our website may use cookies to enhance your experience. You can manage cookie settings through your browser.
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8. Marketing Communications
We may send you marketing materials with your consent. You can opt out at any time by following the unsubscribe instructions or contacting us.
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9. Overseas Data Transfers
In some cases, we may store or process your data overseas. We take steps to ensure that your data is protected in accordance with Australian privacy laws.
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10. Complaints
If you believe we have breached the APPs or mishandled your personal information, you can contact us at 02 4932 4879. We will investigate and respond within a reasonable timeframe. If unsatisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
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11. Updates to This Policy
We may update this Privacy Policy as needed. The latest version will always be available on this website.
Contact Us: 02 4932 4879
HBC Energy Services
273A Anderson Drive, Beresfield, NSW, 2322.